Executive, Customer Care
Job Description
Title: Executive, Customer Care
Company Name: EDISON GROUP
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Telecommunication, Electronic Equipment/Home Appliances, Group of Companies, Mobile Accessories, Call Center
Published: 2024-11-17
Application Deadline: 2024-11-30
Education:
- Bachelor/Honors
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Telecommunication, Electronic Equipment/Home Appliances, Group of Companies, Mobile Accessories, Call Center
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Context:
SYMPHONY Mobile, a leading mobile handset brand in Bangladesh, is currently seeking potential candidates for the position of Executive at Customer Care to enhance customer interactions and streamline services at our nationwide Customer Care centers. The new hire is expected to be proactive, personable, and efficient in handling customer needs, managing service workflows, and promoting a positive company image through outstanding service.
Job Responsibilities:
Greet and assist customers warmly.
Address customer inquiries and issues.
Log service requests and complaints accurately.
Coordinate with technicians/ engineers for service updates.
Manage challenging customer situations professionally.
Follow up on customer service cases.
Promote relevant services and upgrades.
Handle billing and provide receipts.
Assist with inventory management.
Job Other Benifits:
- Mobile bill,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Other Benefits as per company policies.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
