Executive, Customer Care (eCommerce)
Job Description
Title: Executive, Customer Care (eCommerce)
Company Name: Elham Group
Vacancy: --
Age: 22 to 35 years
Job Location: Dhaka (Uttara West)
Salary: Negotiable
Experience:
- At least 1 years
Published: 2024-06-11
Application Deadline: 2024-06-30
Education:
- Bachelor/Honors
Requirements:
- At least 1 years
Skills Required: Call Center,Customer Service,Ecommerce,Online Business,Social Media Management
Additional Requirements:
- Age 22 to 35 years
- Only Female
Responsibilities & Context:
- Elham Lifestyle Limited (Fashion Field) looking to hire a dedicated Customer Care Executive to provide our clients with the best- in-class customer service.
- Should be dynamic & passionate.
- Lead correspondences with customers on multiple channels – Social Media, Phone Call, Email, Live chat, WhatsApp.
- Locate products, check stock availability, arrange collection/ delivery and process exchanges (include store exchanges)
- Handle complaints, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gift registry etc
- Facilitate root-cause investigation, providing status updates, follow-through on corrective actions and any other customer queries.
- Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications and details of actions taken between the various parties and all information taken into consideration.
- Must approach all matters in a non-biased and professional manner.
- Growing knowledge on Fashion & Lifestyle Products, ecommerce customer service operation.
- Active in performing selling skills techniques to upsell or cross sell virtually.
- Able to adapt quickly on a fast paced environment.
- Passionate & quick in learning new tools to improve own’s efficiency in managing daily tasks.
- Cooperate for social media Live & Photo shoot as per management requirement (If required)
- Personal Attributes.
- Excellent customer service skills & telephone manner.
- Courteous, with high levels of professionalism, confidentiality & discretion.
- Must be able to take direction, have a positive attitude & a team player.
- Superior attention to detail.
- A helpful, collaborative attitude.
Job Other Benifits:
- Mobile bill,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
As per as company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.77% |
| Daffodil International University (DIU) | 2.92% |
| East West University | 2.34% |
| 2.34% | |
| Jahangirnagar University | 2.34% |
| Eden Mohila College | 2.34% |
| University of Liberal Arts Bangladesh | 2.34% |
| University of Dhaka | 1.75% |
| Shanto-Mariam University of Creative Technology | 1.75% |
| Govt Titumir College | 1.75% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 67.84% |
| 31-35 | 24.56% |
| 36-40 | 4.09% |
| 40+ | 1.75% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 43.86% |
| 20K-30K | 42.69% |
| 30K-40K | 9.36% |
| 40K-50K | 2.34% |
| 50K+ | 1.75% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 18.13% |
| 0.1 - 1 years | 7.60% |
| 1.1 - 3 years | 35.09% |
| 3.1 - 5 years | 16.96% |
| 5+ years | 22.22% |
