Executive (Customer Care and Billing)

Job Description

Title: Executive (Customer Care and Billing)

Company Name: Aurora specialized hospital

Vacancy: --

Age: 25 to 30 years

Job Location: Dhaka (Kakrail)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Chamber, Healthcare Startup

• Bachelor’s or Master’s degree in Business Administration, Accounting, Finance, Management, or any related discipline from a recognized institution

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Chamber, Healthcare Startup

• Age 25 to 30 years

Experience

• Minimum 2–3 years of relevant experience in Hospital billing, accounts, or customer care services

Additional Requirements

• Knowledge of hospital billing software or ERP systems (preferred).

• Strong attention to detail and accuracy in data entry.

• Ability to maintain a professional and empathetic attitude with patients under stressful situations.

• Flexibility to work in shifts, including weekends or holidays, if required.

Skills

• Excellent communication and interpersonal skills

• Strong knowledge of billing procedures and payment systems

• Customer service orientation with problem-solving ability

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Ability to multitask and work under pressure

• Accuracy in handling financial data and patient records

Aurora Specialized Hospital, located in the heart of Dhaka, is currently seeking a qualified and dynamic individual to join our team as an Executive (Customer Care and Billing). This position offers an opportunity to contribute to patient-centered healthcare services while working in a professional and supportive environment.

Job Responsibilities

• Greet and assist patients/customers, ensuring courteous and professional service.

• Manage patient billing, invoicing, and payment collection accurately and efficiently.

• Maintain patient records, update billing information, and ensure confidentiality of data.

• Handle inquiries regarding billing, insurance claims, and payment procedures.

• Provide information about hospital services, charges, and policies to patients and their families.

• Coordinate with the Accounts and Finance department for reconciliation and reporting.

• Prepare daily, weekly, and monthly billing and collection reports using MS Word/Excel.

• Assist in resolving billing discrepancies or disputes in a timely and professional manner.

• Support front desk operations to ensure smooth patient service and satisfaction.

• Work collaboratively with doctors, nurses, and administrative staff to enhance patient experience.

• As Per Company Rules.