Receptionist / Patient Investigation Report Delivery

Job Description

Title: Receptionist / Patient Investigation Report Delivery

Company Name: Al-Sunnah General Hospital Limited

Vacancy: 1

Age: 18 to 35 years

Job Location: Dhaka (Mohakhali)

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre
• Freshers are also encouraged to apply.

• HSC
• Bachelor of Business Administration (BBA)

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre
• Freshers are also encouraged to apply.

• Age 18 to 35 years

1. Reception & Patient Service

• Welcome patients and attendants politely and professionally.

• Provide information regarding hospital services, doctors, departments, consultation schedules, and diagnostic services.

• Handle patient inquiries in person and over the telephone.

• Guide patients to the appropriate department, doctor, diagnostic unit, or billing counter.

• Maintain a professional and friendly reception environment.

2. Investigation Report Delivery

• Receive and verify completed laboratory and diagnostic investigation reports.

• Ensure reports are properly matched with the correct patient ID, name, and investigation details.

• Deliver printed reports to patients or authorized attendants after proper verification.

• Inform patients when reports are ready for collection.

• Coordinate with the Laboratory, Radiology, and other diagnostic departments regarding pending reports.

• Maintain proper records of report delivery and collection.

• Immediately report any discrepancy, missing report, or incorrect patient information to the concerned supervisor.

3. Patient Record & Documentation

• Maintain patient and report-related records accurately.

• Ensure confidentiality of all patient information and investigation reports.

• Handle documents carefully and prevent unauthorized access or disclosure.

• Support data entry and updating of patient information when required.

4. Communication & Coordination

• Coordinate effectively with doctors, nurses, laboratory staff, radiology staff, billing, and other departments.

• Handle patient complaints politely and refer complex issues to the appropriate authority.

• Communicate report-related information clearly without interpreting or explaining medical findings.

5. Other Duties

• Maintain cleanliness and professional appearance of the reception/report delivery area.

• Follow hospital rules, policies, SOPs, and infection-control requirements.

• Perform other duties assigned by the supervisor or hospital management.