Executive (Call Center)

Job Description

Title: Executive (Call Center)

Company Name: Monowara Hospital (Pvt.) Ltd.

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor/Honors
• Diploma
• Bachelor/Honors
• Diploma

Bachelor’s / Diploma degree (any discipline).

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital

• Age 25 to 32 years

• Minimum 1-3 years of experience in call center/customer care (hospital/healthcare call center experience)
• Prior experience in hospital or healthcare call centers will be an added advantage.
• Willingness to work in rotational shifts (morning, evening), including weekends and holidays.
• Ability to meet call center performance targets (response time, call handling time, patient satisfaction).

• Manage appointment booking and confirmation through call center software or hospital system
• Record patient information and update the system with accuracy.
• Assist patients with billing, service charges, and insurance-related inquiries over the phone.
• Provide accurate information regarding hospital services, doctors’ schedules, and appointments.
• Maintain call logs, prepare daily/weekly reports, and share feedback with management.
• Collaborate with reception, billing, and other departments to ensure smooth service delivery.
• Ensure a high level of courtesy, empathy, and professionalism in all patient interactions.
• Excellent communication skills in Bangla and English.
• Strong customer service orientation with patience and empathy.
• Ability to handle high-volume calls and multitask efficiently.
• Familiarity with call center/CRM software (preferred).
• Ability to work under pressure with professionalism.