Trainee- Executive
Job Description
Title: Trainee- Executive
Company Name: Monowara Hospital (Pvt.) Ltd.
Vacancy: 3
Age: 20 to 30 years
Job Location: Dhaka (Baily Road, Ramna)
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
Published: 2026-06-09
Application Deadline: 2026-07-09
Education:
- HSC in Any
Requirements:
Skills Required: Communication,Microsoft Office,Problem solving and decision making
Additional Requirements:
- Age 20 to 30 years
Responsibilities & Context:
Receive and professionally handle high volumes of inbound calls from patients, attendants, and stakeholders.
Provide accurate information regarding hospital services, doctors’ schedules, departments, and procedures.
Assist patients with appointment booking, rescheduling, and cancellation through the hospital management system.
Guide callers to appropriate departments and ensure proper call routing when necessary.
Maintain a courteous, empathetic, and patient-centric approach in all communications.
Address patient queries, complaints, and feedback promptly and escalate complex issues to the concerned authority.
Maintain patients file, data entry to as per requirement.
Ensure confidentiality of patient information in compliance with hospital policies and healthcare regulations.
Perform outbound calls for appointment confirmations, follow-ups, and service reminders.
Maintain proper call logs, reports, and documentation in the CRM/hospital information.
Coordinate with the front desk, nursing stations, and clinical departments for accurate information flow.
Job Other Benifits:
- Medical allowance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
