Deputy Manager/Manager (Patient Care Service)

Job Description

Title: Deputy Manager/Manager (Patient Care Service)

Company Name: Monowara Hospital (Pvt.) Ltd.

Vacancy: 01

Age: At least 30 years

Job Location: Dhaka (Baily Road, Siddheswari)

Salary: Negotiable

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor/Honors

• 8 to 10 years
• The applicants should have experience in the following business area(s): Hospital

• Age At least 30 years

• Confirm that all records and paperwork follow hospital rules, internal protocols, and external regulatory standards.

• Carry out frequent walkthroughs of IPD areas to evaluate care quality, hygiene levels, and how patients experience their stay.

• Assist both medical and administrative teams in resolving operational challenges and making daily workflows more efficient.

• Generate and examine operational data related to patient admissions, discharges, complaints received, and satisfaction levels.

• Educate frontline team members on proper patient handling, effective communication techniques, and delivering excellent service.

• Ensure open and clear communication between patients, their family members or caregivers, and hospital staff.

• Contribute to rolling out new processes, quality enhancement efforts, and continuous improvements within IPD operations.

• Safeguard the privacy of patient information and consistently follow ethical practices in all situations.

• Organize urgent admissions and guarantee that inpatient services are fully prepared during crises.

• To become informed about all hospital-related activities, such as handover procedures, OT calls, consultant-related matters, IPD billing, etc.

• Maintain communication with doctors’ chambers regarding OT, test-related consultant information, and other necessary arrangements.

• Supervise and monitor the rooms that have become vacant.

• Ensure immediate doctor consultation in the Emergency department for OPD patients upon arrival.

• Supervise and monitor external investigations.

• Communicate with patients at the time of discharge and take feedback regarding the services provided.

• Discuss with the duty doctor regarding which doctors are present in the OT and whether there are any issues or problems.

• In case a patient leaves through DORB or passes away, inform the doctor over the phone, and after patient admission, arrange for reception staff to escort the patient to the respective floor.

• Inform all concerned personnel if a patient’s condition deteriorates in the ICU/NICU, and ensure that IPD bill dues do not accumulate excessively.

• Manage the routine functioning of the In-Patient Department to ensure consistent and effective service delivery.

• Oversee the admission and discharge procedures for patients, making sure they are accurate, timely, and satisfied.

• Keep track of bed inventory, patient movement, and bed occupancy to maximize the effective use of hospital resources.

• Respond quickly to patient complaints and grievances in order to maintain service quality standards and ensure an effective resolution.

• Coordinate closely with doctors, nurses, and other departments to guarantee smooth patient care and effective operations.

• Verify that all records and paperwork adhere to hospital rules, procedures, and legal standards.

• Perform routine inspections of IPD areas to evaluate care quality, hygiene, and patient experience.

• Assist medical and administrative personnel in overcoming operational hurdles and refining workflows.

• Generate and assess performance data concerning admissions, discharges, complaints, and feedback from patients.

• Educate frontline staff on interacting with patients, communicating effectively, and delivering outstanding service.

• Ensure transparent dialogue between patients, their families, and hospital personnel.

• Contribute to rolling out new systems, quality enhancement efforts, and ongoing improvements in IPD operations.

• Safeguard private patient information and consistently follow ethical guidelines.

• Monthly IPD Discount Settlement Register.

• Monthly IPD Dues Bill Register.

• Resolve issues related to all types of hospital bills, including OT, IPD, OPD, Dialysis, NICU, ICU, etc.

• Medical allowance,Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2