Engineer, IT Support

Job Description

Title: Engineer, IT Support

Company Name: Gildan-G.A.B. Limited

Vacancy: 01

Age: Na

Job Location: Dhaka (Savar)

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Multinational Companies, Garments, Textile, Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electronics and Telecommunication Engineering

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Multinational Companies, Garments, Textile, Group of Companies

• Experience as Service Desk, Helpdesk or Network Support.

• Experience in remote support of IT problems and escalation of incidents to other IT Areas.

• Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).

• Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.

• Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.

• Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.

• Address user requirements through the Helpdesk system, which are assigned to your person.

• Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.

• Ensure that users comply with IT policies and procedures and encourage them to do so.

• Supervise external and internal suppliers in the preventive and corrective maintenance of all the company's infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.

• Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.

• Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.

• Perform any other function that the immediate Manager indicates in relation to the operation.

You may take advantage of our attractive benefits packages according to the company internal policy.