Dispatch and Referral Unit (DRU) Officer
Job Description
Title: Dispatch and Referral Unit (DRU) Officer
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar (Teknaf, Ukhia)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree preferably in public health/disaster management
∎ Related medical degree will be an asset
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ The hubs will be staffed by Community Paramedics, Team Leaders, and Community Volunteers to ensure appropriate triage and ensuring continuous community feedback and information sharing, while working in their own community where they are trusted and can have the greatest impact. Each referral hub will have a referral pathway which indicates the closest 24/7 facility to reduce the time it takes for a woman to seek life-saving services.
∎ The Dispatch and Referral Unit (DRU) will work closely with the referral hubs to coordinate movements of vehicles to ensure appropriate referrals and reduce the time taken to transfer beneficiaries. The DRU will work closely with the 24/7 health care facilities to map capacity and ensure that one facility is not over burdened with transfers and to coordinate if a facility should close. The DRU officers (5 in total) will coordinate the 24/7 referrals and will act as the point of contact between secondary facilities and referral hub staff.
Job Responsibilities:
∎ Log all emergency requests, allocating categorization and prioritization codes
∎ Track requests to ensure emergency situations are responded to, keeping relevant parties updated on the status of their requests
∎ Communicate and liaise with relevant parties to ensure requests are promptly acted upon.
∎ Intensify major incidents to the Sr. DRU Manager
∎ Maintain and update database of ambulance services, health facility capacity, road closures, and other services as appropriate
∎ Liaise with hospital focal points and maintain a ‘live’ health facility capacity board.
∎ Maintain ‘live’ CNG and ambulance dispatch board
∎ Use phone or computer to send MMTs, vehicles or other field units to appropriate locations
∎ Monitor the route and status of field units to coordinate and prioritize their schedule
∎ Maintain health facility capacity board dispatch board.
∎ Any other duties as and when required as per project need,
∎ Mapping between DRU and management at field level
∎ Mapping between DRU and secondary referral facilities
∎ Assisting in the development of emergency plans, strategy documents, and communication plans
Additional Requirements:
∎ Excellent planning and organizational skills
∎ Ability to deal with competing demands and requests
∎ Must be a teammate with excellent interpersonal skills and ability to work under pressure in a stressful environment, displaying patience, compassion and diplomacy
∎ Must adhere to confidentiality policies and codes of conduct
∎ Ability to be creative, flexible, and adaptive
∎ Must be computer literate (Word and Excel)
∎ Fluency in Bangla and/or Chittagonian, and English
Salary: Tk. 56650 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance, Gratuity
∎ Two bonuses in a year equivalent to two basic salaries
Application Deadline: November 9, 2019
Company Information:
∎ International Rescue Committee (IRC)
∎ Address : Apartment A4, 4th Floor, Navana Miru, House 4, Road 96, Gulshan 2, Dhaka
∎ Web : https://www.rescue.org/
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.
Category: NGO/Development
Read Before Apply: Standard of Professional Conduct:IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way - Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.Gender Equality & Equal Opportunity:We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?
