Job Description
Title: Digital Query Management Specialist
Company Name: METL
Vacancy: --
Age: 22 to 35 years
Location: Dhaka (PanthaPath)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
∎ At least 1 year
∎ Freshers are also encouraged to apply.
Published: 7 Mar 2024
Education:
∎ Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age 22 to 35 years
∎ Proven experience in digital query management, lead generation, or digital marketing.
∎ Strong understanding of digital ad platforms (e.g., Facebook Ads, Google Ads), lead generation tactics, and educational technology tools commonly used in learning environments.
∎ Proficiency in managing digital inquiries, converting leads, and providing excellent customer service.
∎ Excellent communication skills and the ability to tailor messages to engage and convert potential leads.
∎ Analytical skills to assess the effectiveness of ad campaigns and optimize lead generation strategies.
∎ Familiarity with CRM software, lead management systems, and customer engagement tools.
Responsibilities & Context:
∎ Lead Generation and collection from Ads: Utilize digital advertisement platforms (such as social media ads, Google Ads, etc.) to drive potential leads and inquiries.
∎ Optimize ad content and landing pages to encourage customers engagement and capture leads.
∎ Inquiry Handling: Manage incoming queries through various digital channels (email, chat, whatsapp etc.) promptly and effectively, ensuring timely responses to user inquiries and technical issues.
∎ Technical Support: Provide high-quality technical support and guidance to customers experiencing difficulties or requiring assistance with platforms.
∎ Issue Resolution: Investigate, troubleshoot, and resolve technical issues and operational challenges faced by customers, employing problem-solving skills and utilizing available resources, including knowledge bases and collaboration with other technical teams if necessary.
∎ Documentation and Reporting: Maintain accurate records of customers inquiries, troubleshooting steps, and solutions provided.
∎ Generate regular reports to track common issues, trends, and areas for improvement.
∎ Continuous Improvement: Proactively identify opportunities for process improvement, system enhancements, or additional training needs based on recurring issues or customers feedback.
∎ Quality Assurance: Ensure the quality and accuracy of responses and solutions provided to users, maintaining a high standard of customer service and technical support.
∎ Lead Generation and collection from Ads: Utilize digital advertisement platforms (such as social media ads, Google Ads, etc.) to drive potential leads and inquiries.
∎ Optimize ad content and landing pages to encourage customers engagement and capture leads.
∎ Inquiry Handling: Manage incoming queries through various digital channels (email, chat, whatsapp etc.) promptly and effectively, ensuring timely responses to user inquiries and technical issues.
∎ Technical Support: Provide high-quality technical support and guidance to customers experiencing difficulties or requiring assistance with platforms.
∎ Issue Resolution: Investigate, troubleshoot, and resolve technical issues and operational challenges faced by customers, employing problem-solving skills and utilizing available resources, including knowledge bases and collaboration with other technical teams if necessary.
∎ Documentation and Reporting: Maintain accurate records of customers inquiries, troubleshooting steps, and solutions provided.
∎ Generate regular reports to track common issues, trends, and areas for improvement.
∎ Continuous Improvement: Proactively identify opportunities for process improvement, system enhancements, or additional training needs based on recurring issues or customers feedback.
∎ Quality Assurance: Ensure the quality and accuracy of responses and solutions provided to users, maintaining a high standard of customer service and technical support.
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (PanthaPath)
Company Information:
∎ METL
∎ 11/8/E, Free School Street, Box Culvert Road, Panthapath, Dhaka-1205
Address::
∎ 11/8/E, Free School Street, Box Culvert Road, Panthapath, Dhaka-1205
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 6 Apr 2024
Category: Customer Support/Call Centre
