Deputy Manager/Assistant Manager, Nationwide Customer Service & Support

Job Description

Title: Deputy Manager/Assistant Manager, Nationwide Customer Service & Support

Company Name: Link3 Technologies Limited

Vacancy: --

Age: 30 to 40 years

Job Location: Dhaka, Sylhet

Salary: Tk. 45000 - 70000 (Monthly)

Experience:

• 6 to 9 years
• The applicants should have experience in the following business area(s): ISP

• Bachelor in Engineering (BEngg)

• 6 to 9 years
• The applicants should have experience in the following business area(s): ISP

• Age 30 to 40 years

Technical Operations:

• Manage and maintain the Fiber Optic (FTTx) network to ensure maximum uptime and reliability.

• Configure, monitor, and troubleshoot OLTs, ONUs and passive optical network infrastructure.

• Monitor and maintain wireless network infrastructure, including point-to-point (PTP) and point-to-multipoint (PTMP) links.

• Coordinate and perform remote & on-site technical support to residential and corporate customers.

• Handle escalated technical issues and ensure timely resolution within defined SLAs.

• Monitor network performance and service quality KPIs.

• Manage inventory of networking equipment, fiber accessories, and technical tools.

• Maintain accurate records of equipment issuance, returns, and stock levels.

• Supervise daily technical team operations, duty rosters, attendance, and task assignments.

• Support HR-related operational activities, including performance monitoring, training coordination, and workforce planning for 24/7/365 days.

• Prepare daily, weekly, and monthly operational reports.

  Required Qualification:

  Bachelor’s degree in computer science & engineering (CSE), Electrical & Electronic Engineering (EEE), Information Technology (IT), Telecommunications Engineering, or related discipline.

• 6–9 years of relevant experience in ISP operations (experience requirement may vary based on position level).

• Hands-on experience with FTTx network deployment and maintenance.

• Strong expertise in MikroTik Router configuration and troubleshooting.

• Practical experience with GPON/EPON technologies and OLT configuration.

• Sound knowledge of wireless networking and routing.

• Good understanding of TCP/IP, VLAN, VPN, QoS, DHCP, DNS, and routing protocols.

• Strong analytical, leadership, communication, and problem-solving skills.

• Familiarity with ISP CRM systems is an added advantage.

Key Competencies:

• Leadership and team management

• Customer-centric approach

• Strong troubleshooting ability

• Time management and multitasking

• Decision-making under pressure

• Excellent communication and reporting

• Attention to detail and quality assurance

• Provident fund,Gratuity,Insurance,Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2