Support Engineer, Nationwide Customer Service & Support

Job Description

Title: Support Engineer, Nationwide Customer Service & Support

Company Name: Link3 Technologies Limited

Vacancy: --

Age: 25 to 35 years

Job Location: Chattogram, Dhaka, Faridpur, Sylhet

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Diploma in Engineering
• Bachelor in Engineering (BEngg)

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Age 25 to 35 years

Customer Support:

• Provide remote and on-site Installation and technical support to residential and corporate customers.

• Respond to customer complaints and technical queries within defined SLA timelines.

• Support fiber optic and wireless (radio) network services.

• Configure and troubleshoot Wi-Fi routers and access points and ensure optimal Wi-Fi coverage.

• Configure MikroTik routers for customer deployments, including WAN, LAN, DHCP, NAT, wireless, and basic firewall settings.

• Prepare installation, maintenance, and service reports.

• Update customer service records and ticketing systems accurately.

• Maintain records of equipment used and returned during field operations.

• Good knowledge of fiber optic and FTTx networks.

• Basic understanding of GPON/EPON architecture and customer-side devices.

• Ability to use basic fiber testing tools is an advantage.

• Familiarity with ticketing and CRM systems.

Required Qualification:

• Diploma or Bachelor's degree in Computer Science, Computer Engineering, Electrical & Electronic Engineering (EEE), Information Technology (IT), Telecommunications Engineering, or a related field.

• 1–3 years of experience in ISP technical support, field support, or network operations.

• Fresh graduates with strong networking knowledge are encouraged to apply.

 Key Competencies:

Strong troubleshooting and analytical skills.

• Excellent customer service and communication skills.

• Ability to work independently and under pressure.

• Good time management and organizational skills.

• Team-oriented mindset with a willingness to learn.

• Willingness to work in shifts 24/7/365 and travel for on-site support when required.

• Mobile bill,Weekly 2 holidays,Over time allowance,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2