Deputy Manager / Manager, CRM
Job Description
Title: Deputy Manager / Manager, CRM
Company Name: A K S Khan Healthcare Ltd.
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 5 to 8 years
- The applicants should have experience in the following business area(s): Retail Store, Pharmaceutical/Medicine Companies, Diagnostic Centre, Chain shop, Healthcare Startup
Published: 2026-02-26
Application Deadline: 2026-03-28
Education:
BBA/MBA in Business Administration, Marketing & or relevant field.
Requirements:
- 5 to 8 years
- The applicants should have experience in the following business area(s): Retail Store, Pharmaceutical/Medicine Companies, Diagnostic Centre, Chain shop, Healthcare Startup
Skills Required: Customer Database,Customer Development,Customer Relationship Management,Customer Retention,Sales & Marketing
Additional Requirements:
Strong analytical and reporting skills
Proficiency in MS Excel and CRM software
Excellent communication and interpersonal skills
Customer-focused mindset with problem-solving ability
Ability to work under pressure and meet business targets.
Candidates with experience in the Retail/Healthcare industries will get preference.
Responsibilities & Context:
Develop and implement CRM strategies to increase customer retention, repeat purchase rate and overall outlet sales.
Design and manage loyalty programs and customer engagement campaigns to improve customer lifetime value.
Analyze customer purchase data to identify trends and recommend revenue-driving initiatives.
Segment customer database for targeted promotions and personalized communication.
Monitor customer experience standards across pharmacy outlets and ensure service excellence.
Oversee structured complaint handling process and ensure timely resolution.
Track and report CRM KPIs including retention rate, campaign performance and customer satisfaction.
Coordinate with Sales, Operations, and Marketing teams to align CRM initiatives with business objectives.
Identify service gaps and recommend corrective actions to strengthen brand loyalty.
Ensure proper maintenance, accuracy, and confidentiality of customer data.
Job Other Benifits:
- T/A,Insurance,Weekly 2 holidays,Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Attractive compensation package.
Other benefits as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Healthcare/Medical
