CVM Senior Manager
Job Description
Title: CVM Senior Manager
Company Name: Banglalink
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Business/EEE/CSE graduate from any reputed university. MBA preferred
Experience Requirements:
∎ 6 to 8 year(s)
Job Responsibilities:
∎ Formulate yearly, quarterly and monthly Net Add target achievement strategy with lever wise breakdown for relevant segments
∎ Identify new customer engagement and revenue opportunities
∎ Coordinate with relevant stakeholders to meet customer's perceived and existing needs in line with overall customer value management strategy
∎ Collect constant feedback through Voice of the customer and plan, strategize & implement the corrective measures
∎ Be updated on competitors offering, analyze and uses market data to drive our product offer decisions
∎ Monitor overall GTM execution of the campaigns launched, collaborating with Technology
∎ Communications, Sales & Distribution and other parties to ensure better results
∎ Collaborate with sales leaders and field forces to ensure POSM visibility and word of mouth of the Reactivation offer
∎ Plan monthly churn prevention campaigns as per forecast
∎ Configure and execute relevant CVM campaigns as per plan in right platforms, with the support of Technology and external service providers
∎ Work with Business analytics team to build and improve various
∎ Prediction models Regularly deep-dive into segment analysis and insights, and launch campaigns based on new insights
∎ Measure, track and report on all campaign results and financial impacts of key initiatives, partnering with analytics, data warehouse and finance teams
∎ Study and analyze different innovative customer base management practices globally, try and utilize the right service platforms efficiently
∎ Study the Charging and different Campaign management platforms rigorously to come up with innovative contextual campaigns utilizing different available features and attributes within the capability
∎ Look for new solutions and features to serve the customer in best possible way and help them translate the requirement in best possible way to right stakeholders
∎ Work with Business Analytics teams to gather analytics on customer segments, customer behaviors in the ever changing market and usage dynamics
∎ Turn the analytics into actions to ensure relevant customer engagement programs with sensible pricing and campaigns strategies
Additional Requirements:
∎ Academic Qualification- Business/EEE/CSE graduate from any reputed university. MBA preferred
∎ Job Experience Required- Minimum 6-8 years of relevant experience, preferably in Telecom product/CVM
∎ Required Capabilities- Sound knowledge in Telecom charging, GSM, GGSN.
∎ Advanced Knowledge on campaign management platforms
∎ Familiarity of telecom subs usage patterns, seasonal trends, & regional behavior
∎ Expertise in customer segmentation techniques, tools and models
∎ Strong analytical, planning and coordination skills
∎ Advanced knowledge on Business Analysis
∎ Sound knowledge in Project Management
∎ Strong understanding of segmentation, and business strategy
∎ Skilled in Business Communication, with internal and external stakeholders
∎ Understanding on global digital landscape
∎ Strong planning and coordination skills
∎ Person with disability are encouraged to apply
Salary: (Monthly)
Compensation & Other Benefits:
∎ As per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Dec 2023
Company Information:
∎ 14 Dec 2023
∎ Banglalink
∎ Address : Tigers' Den, Plo 4, SW (H) Gulshan Avenue, Gulshan, Dhaka-1212
∎ Business : Wireless Telecommunication
Category: Marketing/Sales
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