Client Service Executive - Telesales (Khulna)

Job Description

Title: Client Service Executive - Telesales (Khulna)

Company Name: JIM IT SOLUTION

Vacancy: 2

Age: 22 to 38 years

Job Location: Khulna, Khulna (Khulna Sadar)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, IT Enabled Service, Direct Selling/Marketing Service Company, Call Center, Advertising Technology (AdTech) Startup

• Bachelor of Business Administration (BBA) in Marketing
• Bachelor of Business Administration (BBA) in Service Marketing
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, IT Enabled Service, Direct Selling/Marketing Service Company, Call Center, Advertising Technology (AdTech) Startup

• Age 22 to 38 years
• Only Male

• Experience and basic knowledge about Digital Marketing & Meta Ads (Facebook & Instagram) will added advantages

• Excellent verbal communication and listening skills

• Strong persuasion and negotiation abilities

• Customer-focused and goal-oriented mindset

• Ability to handle rejection and work under pressure

• Basic computer knowledge (MS Office, CRM tools)Time management and organizational skills

Job Overview:

As a Client Service Executive (Telesales) you will be a key driver in building meaningful client relationships, generating revenue, and ensuring exceptional customer experiences over the phone. If you’re passionate about sales, enjoy engaging with people, and thrive on achieving targets, this opportunity is for you!

Key Responsibilities:

• Make outbound and receive inbound calls to connect with prospective and existing clients.

• Understand client needs and recommend services—such as digital marketing, graphic design, web solutions, and more.

• Build rapport, follow up professionally, and convert leads into satisfied customers.

• Maintain accurate records of calls, interactions, and sales activities in the CRM system.

• Achieve and exceed monthly sales targets and KPIs.

• Handle customer questions, resolve issues, and deliver excellent service at every touch-point.

• Collaborate with internal teams to enhance client on-boarding and retention.

• Stay updated on company services, promotions, and procedures.

Job Requirements:

• Graduate or equivalent qualification (any discipline)

• Proven experience in Sales, telesales, telecalling, or client servicing

• Basic knowledge about Digital Marketing & Facebook Marketing added advantages

• Excellent verbal communication and persuasive skills

• Ability to handle objections and close sales confidently

• Customer-centric mindset with a positive attitude

• Basic computer knowledge and familiarity with CRM tools

• Ability to work in a target-driven, fast-paced environment

• Salary Review: Yearly
• Festival Bonus: 2
• Earned Leave, Casual Leave, Sick Leave, Emergency Short Leave
• Maternity Leave and Paternity Leave as per company policy
• Monthly Attendance Bonus
• Twice break time for Tea & Snacks (Tea & Snacks provided by office)
• One hour lunch break
• Beautiful and friendly workspace
• Separate break time for Prayer/Namaz