Customer & Vendor Success Executive

Job Description

Title: Customer & Vendor Success Executive

Company Name: Vista SysTech Limited

Vacancy: 6

Age: At least 22 years

Job Location: Dhaka (Uttara)

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup

• Age At least 22 years

• 1–3 years of experience in key account management, B2B customer support, or merchant success, ideally within an e-commerce, SaaS, or tech-driven logistics company.

• Exceptional Communication: Very strong verbal and written communication skills to articulate complex processes simply.

• Active Listening: The ability to genuinely listen to and understand merchant pain points and frustrations.

• Clear Articulation: Strong explanation skills for effective training and onboarding.

• Professionalism: A professional speaking ability that inspires confidence and builds trust with diverse business owners.

• Relationship Management: Proven ability to build rapport and manage long-term client relationships.

• Problem-Solving Mindset: A proactive approach to identifying issues and implementing practical solutions.

• Team Collaboration: The ability to coordinate effectively across multiple internal departments.

• Business Acumen: A solid basic understanding of sales and business fundamentals.

• Strategic Thinking: A clear understanding of customer behavior, pricing dynamics, and product positioning.

• Industry Literacy: Basic operational knowledge of the e-commerce industry is highly preferred.

Preferred Knowledge Areas

• Familiarity or prior experience with the following will be considered a strong advantage:

• E-commerce Order Flow and Delivery Processes.

• Managing Return Systems and logistics.

• Dedicated Merchant/B2B Support.

• Inventory Management principles.

• Providing Campaign Support for high-volume sales events.

• Conducting Sales Analysis to drive merchant growth.

• Implementing Retention Management strategies to reduce churn.

Platform: Asthafy

Location: Uttara, Dhaka HQ (Office-based with potential merchant visits)

About Vista SysTech Limited & Asthafy

Vista SysTech Limited is a forward-thinking software development and IT solutions company specializing in scalable, high-performance software systems. We are driving digital commerce forward with Asthafy—a premier multi-vendor e-commerce platform designed to seamlessly connect quality brands, wholesalers, and retailers directly with consumers in a robust B2B2C ecosystem.

To ensure the long-term growth and satisfaction of our partners, we are looking for a dedicated Customer & Vendor Success Executive. In this role, you will be the bridge between our platform and our merchants, ensuring they have the tools, knowledge, and support needed to thrive.

The Role

As a Customer & Vendor Success Executive, your primary mission is to turn newly onboarded merchants into highly active, successful, and loyal sellers on Asthafy. You will act as a consultant, problem-solver, and relationship manager, helping business owners navigate the platform, optimize their storefronts, and maximize their revenue while minimizing churn and inactivity.

Key Responsibilities

• Merchant Activation & Follow-up: Proactively follow up with recently onboarded and interested merchants on a regular basis to ensure they become active, selling participants on the platform.

• Platform Guidance: Provide hands-on guidance to merchants regarding product listing, pricing strategies, promotional offers, and overall platform navigation.

• Process Education: Clearly explain Asthafy’s operational mechanics, including order flow, delivery processes, return systems, and payment update cycles.

• Troubleshooting & Support: Actively listen to merchant problems, understand their bottlenecks, and provide practical, timely solutions.

• Cross-Functional Coordination: Act as a central liaison, coordinating seamlessly with Operations, Vendor Acquisition, Marketing, and Customer Support teams to resolve merchant issues.

• Performance Optimization: Analyze merchant sales performance metrics and suggest actionable areas for improvement to help them grow their business.

• Campaign Management: Provide dedicated support to merchants during platform-wide campaigns and promotional activities to ensure maximum participation and smooth execution.

• Retention & Churn Reduction: Build and maintain strong, long-term relationships with merchants, actively working to reduce inactivity and merchant churn.

• Feedback Loop: Collect on-the-ground merchant feedback and consistently report recurring issues or feature requests to the management team.

• Competitive salary and performance-based incentives tied to merchant success and retention.

• The opportunity to play a vital role in the growth of a major B2B2C e-commerce ecosystem.

• A modern, tech-forward work environment based in our Uttara HQ.

• Continuous training and clear pathways for career advancement within Vista SysTech Limited.