Senior Officer -Customer Service

Job Description

Title: Senior Officer -Customer Service

Company Name: TWOSUNS Bangladesh Limited

Vacancy: 1

Age: Na

Job Location: Gazipur (Gazipur Sadar)

Salary: Tk. 25000 - 30000 (Monthly)

Experience: --

Published: 2026-06-07

Application Deadline: 2026-07-07

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Managed buyer accounts and maintained strong customer relationships to ensure high levels of customer satisfaction.

• Coordinated daily order processing, Proforma Invoice (PI) management, and delivery schedule updates.

• Monitored order-wise production progress and ensured timely execution and delivery.

• Followed up on payment collections through FDD, TT, LC, and Cash payment methods.

• Coordinated bank maturity and customer acceptance processes to ensure smooth transaction completion.

• Executed and monitored overseas shipment activities in compliance with customer requirements.

• Prepared and submitted daily and weekly reports to management and buyers.

• Maintained finished goods inventory records and monitored stock availability.

• Followed up on new product development activities and coordinated with relevant departments.

• Managed and maintained customer, sales, and operational data within the ERP system.

• Mobile bill,Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Earned leave encashment facility.

• All government-declared public holidays.

• Paternity leave benefits.

• Attendance reward for maintaining excellent attendance and minimal leave utilization.

• Employee engagement initiatives, cultural events, and recreational activities.

• Friendly and professional work environment.

• Additional benefits as per company policy.