Senior Officer / Executive - Customer Service

Job Description

Title: Senior Officer / Executive - Customer Service

Company Name: TWOSUNS Bangladesh Limited

Vacancy: 1

Age: Na

Job Location: Gazipur (Gazipur Sadar)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor/Honors

• Preferred: Relevant certifications in customer service, communication skills, or CRM tools are a plus.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint, ERP software).

• Communication Skills: Excellent verbal and written communication skills in both Bengali and English.

• Customer-Centric: Strong ability to understand customer needs and deliver exceptional service.

• Problem-Solving: Analytical mindset with the ability to resolve customer issues effectively.

• Time Management: Capable of multitasking and meeting deadlines in a fast-paced environment.

• Teamwork: Ability to work collaboratively with different teams, while also being capable of working independently.

• Adaptability: Flexible in adjusting to changing customer demands, processes, and company policies.

• Attention to Detail: Strong focus on ensuring accurate documentation and follow-ups on customer issues.

• Multitasking: Ability to manage communication through various channels (phone, email, live chat) effectively.

• Post-Sales Service: Initiate and execute post-sales services to customers, ensuring high levels of customer retention.

• Market Analysis: Collect and compile market reports on competitor product lines, and present them to management.

• Competitor Comparison: Analyze and compare market reports to assess TWOSUNS Bangladesh Ltd.`s market position in relation to competitors.

• Other Responsibilities: Perform additional tasks assigned by management related to the company’s operations.

• Customer Support: Provide excellent service to existing and potential customers via phone, email, and live chat.

• Problem Resolution: Address customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.

• Product Expertise: Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively.

• Documentation: Accurately record customer interactions and transactions in the company’s CRM system.

• Follow-up: Ensure timely follow-up and resolution of customer issues within the designated timeframe.

• Team Collaboration: Work closely with technical and operational teams to ensure smooth communication and customer satisfaction.

• Mobile bill,Insurance
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Earned leave encashment.

• All types of government holidays are provided

• Additional benefits as per company policy