Customer Support Representative

Job Description

Title: Customer Support Representative

Company Name: Offshore Solutions BD

Vacancy: 10

Age: 18 to 30 years

Job Location: Bangladesh

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Age 18 to 30 years

Working Hours:

• 5 am to 2 pm

Weekends:

• Saturdays & Sundays

Key Responsibilities:

• Handle outbound and inbound sales calls and emails, providing product information and assistance to potential customers. Troubleshoot technical issues reported by customers, providing solutions and escalating issues as needed. 
• Conduct outbound sales activities, including cold calling and email outreach, to generate leads and drive revenue growth.
•  Maintain accurate records of customer interactions and sales activities in the CRM system. 
• Collaborate with cross-functional teams, including engineering and product, to resolve customer issues and improve the overall customer experience. 
• Meet or exceed sales targets and key performance indicators (KPIs) set by management. Skills, Knowledge, and Expertise: 
• Strong sales and customer service skills, with the ability to build rapport and effectively communicate with customers.
• Technical proficiency, with the ability to troubleshoot and resolve technical issues related to our products.
• Excellent written and verbal communication skills in English, with the ability to articulate complex concepts in a clear and concise manner. 
• Experience in outbound sales activities, including cold calling and email outreach, is preferred. 
• Familiarity with CRM systems and sales tools, such as Salesforce or HubSpot, is a plus. 
• Ability to work independently and manage time effectively in a remote work environment. 
• Previous experience in a similar role in the technology industry is preferred.

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2
What`s in it for you? The Company: Fast-track career development with potential cross-functional and international opportunities. Remote working with flexibility. Opportunity to work with cutting-edge technology and be part of a high performing team. Collaborative and supportive team environment with a focus on achieving sales targets and exceeding customer expectations. Opportunities for ongoing training and development to enhance your skills and advance your career.