Customer Support & Marketing Executive
Job Description
Title: Customer Support & Marketing Executive
Company Name: Smart Software Limited
Vacancy: 3
Job Location: Dhaka
Employment Status: Full-time, Internship
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Diploma in Computer in Computer Engineering
∎ #Soft Skills
∎ Content writing.
∎ SEO
∎ Digital Marketing,
∎ Social Media Marketing,
∎ Website Traffic Generate
∎ Very good Team player
∎ Problem solver
Experience Requirements:
∎ At most 2 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Attending customers complaints and queries through phone calls and emails.
∎ ERP Software, Services, Operating Systems, Networking, Internet, Service Usage.
∎ Follow-up Trouble Tickets, Identify customer's needs, Clarify information, Resolve Customer Complaints and co-ordinate related departments for quick resolution to the Customer's Problem
∎ Prepare and distribute activity reports to superiors.
∎ Ability to work effectively with a Team under the supervision and instruction of the Head of Department.
∎ Excellent knowledge on Computer Hardware, Internet, Networking, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.)
∎ Sales of ICT, software and mobile applications based products;
∎ Maintain liaison and develop good relationship with clients for promotion, up selling, cross selling;
∎ Regular market/ organization/ Institution visits, pursue new clients and report thereof of market activities on daily basis;
∎ Meet monthly and quarterly sales target, review own performance and aim to exceed targets;
∎ Gather market and customer info enabling negotiations in prices, delivery and specifications;
∎ Help management in forthcoming products and discuss on special promotions;
Additional Requirements:
∎ Age 19 to 40 years
∎ Both males and females are allowed to apply
∎ Excellent knowledge on Computer Hardware, Internet, Networking, Operating Systems (Windows) &
∎ Application Software (Email clients, Browsers, MS Office etc.)
∎ Verbal and written communication skills.
∎ Familiarity with CRM/Ticketing systems and practices.
∎ Customer orientation and ability to adapt/respond to different types of characters.
∎ Adaptability, team work & organizational skill.
∎ Stress tolerance and ability to multi-task, prioritize, and manage time effectively.
∎ Ready to work even in any national & religious holiday and willingness to work long hours.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Sep 2022
Company Information:
∎ 27 Aug 2022
∎ Smart Software Limited
∎ Address : 152/2/N (4th F), Panthapath, Dhaka
∎ Web : https://www.smartsoftware.com.bd
∎ Business : Software Development, Mobile Apps Development, Website Development, Server & Hosting Provider, IT Solution
Category: IT/Telecommunication
: We are looking for competent, energetic, dynamic and forward-looking Customer Support & Marketing Executives
Source: bdjobs.com
Deadline Expired on 26th Sep 2022
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