Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Coworker OPC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc)

Any Certification related to IT, Customer Service, or a relevant discipline.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup

• Strong communication and problem-solving skills.

• Ability to handle customer concerns with patience and professionalism.

• Familiarity with CRM systems, ticketing tools, or helpdesk software.

• Basic knowledge of IT/AI business solutions (preferred).

• Provide prompt responses to customer inquiries, complaints, and service requests.

• Coordinate with the technical team to resolve issues efficiently.

• Guide customers in effectively using One Dashboard’s AI-powered business solutions.

• Maintain records of customer interactions, feedback, and resolutions.

• Monitor service tickets and follow up to ensure timely closure.

• Build strong customer relationships to enhance loyalty and retention.

• Identify opportunities for upselling or cross-selling solutions during aftersales interactions.

• Support service process improvement initiatives and contribute to customer satisfaction metrics.