Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Chowkbazar Digital Enterprise Ltd.

Vacancy: 2

Age: At least 25 years

Job Location: Dhaka

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age At least 25 years
• Only Male

• Proficiency in MS-Excel and Google Sheets
• 1–2 years of experience in customer support or similar role (ecommerce experience is a plus)
• Excellent verbal and written communication skills (both Bengali and English)
• Strong problem-solving and conflict resolution ability
• Familiarity with CRM tools and social media platforms
• Good organizational and multitasking skills
• Positive attitude and customer-first mindset

• Assign and monitor daily calling schedules for outsourced call agents
• Handle inbound calls from logistics partners and coordinate issue resolution
• Resolve customer complaints and disputes with professionalism and care
• Respond to customer messages and comments across social media platforms (Facebook, Instagram, etc.)
• Ensure timely follow-up and resolution of customer issues
• Collaborate with internal teams and logistics partners to improve service quality
• Maintain proper logs and support documentation