Call Center / Customer Support Executive

Job Description

Title: Call Center / Customer Support Executive

Company Name: Matrimonial

Vacancy: 45

Age: 20 to 35 years

Job Location: Dhaka (Lalmatia)

Salary: Tk. 10000 - 18000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center
• Freshers are also encouraged to apply.

• Age 20 to 35 years
• Only Female

• Communicate effectively with clients via phone, email, and apps platforms.
• Provide accurate information about Matrimonial BD's services and resolve customer queries.
• Convert leads into successful sales through proactive follow-up and customer engagement.
• Maintain up-to-date records of customer interactions, payments, and service details.
• Assist with onboarding and registration of new clients.
• Collect and document client feedback to improve service quality.
• Coordinate with the operations team for seamless service delivery.
• Escalate unresolved issues to the senior support team or supervisor.
• Perform customer satisfaction calls to ensure service quality.
• Ensure all communication is professional and aligned with company standards.
• Execute any additional tasks as assigned by the supervisor.

• Performance bonus
• Salary Review: Yearly