Senior Executive, Customer Relation

Job Description

Title: Senior Executive, Customer Relation

Company Name: SWISH.GLOBAL

Vacancy: --

Age: 20 to 50 years

Job Location: Dhaka (Kuril)

Salary: Negotiable

Experience:

• At least 1 year

• Bachelor/Honors

Candidates who have previous working experience with CRM software will get preference

• At least 1 year

• Age 20 to 50 years
• Only Female

• Handle customer inquiries through the hotline promptly and professionally, providing accurate information on products, pricing, and services.

• Build strong relationships with customers by ensuring a positive, courteous, and solution-oriented experience at every interaction.

• Follow up with customers before and after purchase to ensure satisfaction and collect feedback on products and services.

• Resolve customer complaints efficiently and empathetically, turning concerns into positive brand experiences for SWISH.

• Receive service requests via the hotline and coordinate with the Customer Support team, ensuring timely follow-up and closure.

• Encourage potential customers to visit the showroom and guide them appropriately to relevant teams when required.

• Keep customers informed about new products, updates, and company offerings to enhance engagement and trust.

• Maintain accurate records of customer interactions, feedback, and service requests.

• Perform any other responsibilities assigned by the line manager in support of customer satisfaction and brand excellence.

• Lunch Facilities: Partially Subsidize

• Festival Bonus: 2

• Earned Leave Encashment

• Special Omrah and Hajj Leave policy

• Service Benefit

• SWISH Family Support Scheme

• Attendance Bonus

• Monthly Performance-based Incentives

• Lucrative Cash Reward for the Best Performer of the Month.

• Lucrative Family Tour for the Best Performer of the Year.