Customer Service & Visa Executive

Job Description

Title: Customer Service & Visa Executive

Company Name: Dream Life Travels

Vacancy: 5

Age: 19 to 32 years

Job Location: Dhaka (Uttara Sector 7)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Group of Companies
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors
• Masters

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Group of Companies
• Freshers are also encouraged to apply.

• Age 19 to 32 years

✈️ Job Responsibilities :

✅ Provide professional and friendly customer support through phone calls, WhatsApp, email, and social media platforms.

✅ Guide clients regarding visa requirements, application procedures, and necessary documentation.

✅ Assist clients in completing visa application forms accurately and efficiently.

✅ Review, verify, and organize all required documents before visa submission.

✅ Process and monitor visa applications, ensuring timely follow-up and status updates.

✅ Communicate and coordinate with embassies, visa application centers, and relevant authorities when required.

✅ Keep clients informed throughout the visa processing journey and address their concerns promptly.

✅ Maintain accurate client records, application data, and internal documentation.

✅ Handle customer complaints professionally and ensure a high level of customer satisfaction.

✅ Prepare daily, weekly, and monthly reports on visa processing and customer service activities.

✅ Ensure compliance with company policies, visa regulations, and service standards.

✅ Support other travel-related services and administrative tasks as assigned by management.

🌍 Be a part of our mission to deliver exceptional travel and visa solutions with professionalism and care. ✈️

• Mobile bill,Performance bonus,Tour allowance
• Salary Review: Half Yearly
• Festival Bonus: 2