Customer Service Support Officer
Job Description
Title: Customer Service Support Officer
Company Name: Shurjomukhi Limited
Vacancy: 05
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Delivering to praniSheba platform customers support for day to day activities of the assigned farm
∎ Providing necessary information about praniSheba platform and insurance to prospects accurately
∎ Playing an active role in facilitation and implementation of the praniSheba platform, capacity building and training of customers and agents about praniSheba app and other services
∎ Ensuring timely and sufficient data entry to the praniSheba app by farmers, field workers and other stakeholders
∎ Ensuring health services of large cattle (dairy/beef) via treatment, telemedicine or any other means with the continuous help from Senior Veterinarians
∎ Identifying and analyzing potential opportunities to improve participants/farmers' overall cognizance - especially business intelligence - about their own farms and to improve the overall efficiency of their farms
∎ Building and maintaining relationships with service providers from the livestock ecosystem and input/output market actors from the perspective of the digital platform that praniSheba is
∎ Acquiring a superb knowledge-base about praniSheba mobile app and admin panel
∎ Remote monitoring of and advice on cattle health aspects covered under praniSheba through mobile and web tools in consultation with the Veterinarians
∎ Providing improvement ideas for praniSheba app based on customer feedback and domain expert consultations to the software development team
∎ Together with other staff at praniSheba, develop new and practical interventions for facilitation of capacity building of market actors
Additional Requirements:
∎ Age at most 30 years
∎ Only females are allowed to apply
∎ Must have a passion for life-long learning
∎ High integrity and professionalism
∎ Must have excellent analytical ability
∎ Must have good digital skills
∎ Must have good communication skills in Bengali and English
∎ Must have multitasking skills
∎ Must have the ability to work under pressure
∎ The incumbent should be willing to travel anywhere in Bangladesh if and when necessary
Salary:
∎ Tk. 15000 - 25000 (Monthly)
∎ Negotiable for highly experienced candidates
Compensation & Other Benefits:
∎ T/A, Performance bonus, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Afternoon snacks provided by the company.
∎ Daily allowance and others as per company policy
Application Deadline: April 27, 2020
Company Information:
∎ Shurjomukhi Limited
∎ Address : shurjoMukhi Ltd. Haque Tower (10th Floor)JA-28/8/D, Mohakhali C/A, Dhaka-1212
∎ Web : www.shurjomukhi.com.bd
∎ Business : ICT & fintech company
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 27th Apr 2020
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