Customer Service Officer (Keraniganj Branch)
Job Description
Title: Customer Service Officer (Keraniganj Branch)
Company Name: IDLC Finance Limited
Vacancy: 01
Job Location: Dhaka (Keraniganj)
Employment Status: Full-time
Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide best in class service for the customers of IDLC and other stakeholders with focus on consistent delivery of excellent customer experience.
∎ Resolve product or service related problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
∎ Follow up the clients for collection.
∎ Email writing and proper communication with clients and stakeholders.
Additional Requirements:
∎ Age 20 to 30 years
∎ Having experience in Customer Service Department of Bank/NBFI/Telco/Air/relevant service industry will be considered as additional advantage.
∎ Positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability.
∎ Excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English.
∎ Should have the ability to work under pressure.
∎ Strong command over MS Office specially Microsoft Word, Excel & PowerPoint.
∎ Candidates living in Keraniganj will be given added preference.
Salary:
∎ Officer Grade-I: BDT 26,000 during probation and BDT 36,000 upon confirmation.
Compensation & Other Benefits:
∎ IDLC promotes workplace equality through transparent recruitment practices, fair appraisal processes, attractive remuneration and incentive package, group insurance, equal career prospects and training opportunities for all its employees irrespective of gender, age, race, religion, ethnicity or disability.
∎ We are proud to state that favorable job responsibilities and adequate maternity benefit policies are increasingly attracting greater participation from female employees in the IDLC family.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Jul 2023
Company Information:
∎ 5 Jul 2023
∎ IDLC Finance Limited
∎ Address : Bay's Galleria (1st Floor), 57 Gulshan Avenue (CWS-A-19), Gulshan-1, Dhaka-1212
∎ Web : www.idlc.com
∎ Business :
Category: Bank/Non-Bank Fin. Institution
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