Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: gGalore

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka (Mirpur)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency, Hospital, Micro-Credit

• HSC

• 1 to 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency, Hospital, Micro-Credit

• Age 20 to 30 years

• The applicants should have experience in the following area(s): Working in Fashion House/Clothing Brands House.

• Job experiences in any reputed fashion brand will get preference.

• Customer Support, Client Service, Customer handling.

• Ability to work in a team and with good communication and interpersonal skills.

• Good computer knowledge (MS office and relevant applications).

• Must have keen knowledge on operating Mediasoft software

Gram Unnayan Karma (GUK) is a national non-government development organization in Bangladesh. This organization is helping the under-privileged people of Bangladesh by providing financial support, education, healthcare, capacity building training, women empowerment, entrepreneurship development, disaster response & climate change, market linkage etc. that enhance their lives & livelihoods. GUK is operating its activities in 56 districts of Bangladesh by setting up 500 offices and deploying more than 5500 employees.

GUK has taken a special initiative for prevention and control of needless and blindness of the mass people and therefore, the organization has established 3 modern well equipped modern eye hospitals in Dhaka, Bogura and Dinajpur for providing quality eye care service at affordable cost. GUK also has another initiative of clothing brand named gGalore. It has been operating its own brand cloths & accessories through three outlets located at Dhaka and Bogura. gGalore is looking for skilled candidate for the mentioned position.

Job Responsibilities:

• Communicate with buyers and respond to their inquiries via email, phone, or meetings.
• Receive and process orders from customers, ensuring accuracy and timeliness.
• Coordinate with production, planning, and store teams to ensure smooth order
• Prepare delivery schedules and follow up to meet on-time delivery.
• Maintain order tracking, delivery status, and customer feedback.
• Assist in resolving customer complaints or issues in a professional manner.
• Maintain and update customer database and documentation properly.
• Support internal departments with customer-related updates or requirements.
• Ensure compliance with customer specifications and company quality standards

• Salary Review: Yearly
• Festival Bonus: 3