Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Study Universe

Vacancy: --

Age: 25 to 30 years

Job Location: Dhaka (Shantinagar)

Salary: Negotiable

Experience:

• 1 to 3 years

• Bachelor/Honors

• Minimum of a Bachelor's degree in any discipline.

• 1 to 3 years

• Age 25 to 30 years
• Only Female

• Minimum 1-3 years of experience in customer service, preferably in education or consultancy.
• Proficiency in Microsoft Office is a must.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in English.
• Basic knowledge of IELTS, PTE, and TOEFL will be advantageous.

Location: House No. 137, Novel House, Level-3, Shantinagar, Dhaka-1217

About US:

Study Universe is a trusted education and migration consultancy and an IDP-authorized premium IELTS exam venue and registration partner. We provide comprehensive student visa and migration services and are official registration partners for PTE, TOEFL & GRE. Study Universe is a comprehensive education and migration consultancy firm with a strong presence in both Australia, Pakistan and Bangladesh, offering end-to-end support for students aspiring to study abroad.

Position Overview:

Study Universe looking for a dedicated and motivated female candidate for Customer Service Executive to join our team. The ideal candidate will play a key role in assisting clients with queries regarding IELTS, PTE, TOEFL registration, courses, and visa or migration processes. You will be the first point of contact for prospective students and clients, ensuring a seamless and professional experience.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner via email, phone, live chat, and social media.
• Assist with the registration process for IELTS, PTE, and TOEFL exams.
• Provide detailed information regarding Study Universe’s services, including visa and migration assistance and language courses.
• Guide students through the enrollment process for IELTS and PTE preparation courses.
• Manage client records and maintain accurate data in our customer management system.
• Coordinate with the operations and academic teams to ensure smooth service delivery.
• Maintain a high level of customer satisfaction by providing accurate information and solutions.
• Stay updated on the latest exam dates and procedures.

Mobile bill Festival Bonus Commission Provident Fund Opportunity to work with a leading name in education and migration services. Professional growth and development opportunities Friendly and supportive work environment