Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Ever Skin Care

Vacancy: 10

Age: At least 18 years

Job Location: Dhaka

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• The applicants should have experience in the following business area(s): Public Relation Companies

• Bachelor/Honors

• The applicants should have experience in the following business area(s): Public Relation Companies

• Age At least 18 years
• Only Female

• Providing guidance and support to team members to ensure effective performance.

• Developing plans aligned with the unit’s goals and ensuring their execution.

• Maintaining high standards of quality in all operations and services. 

• Create regular progress reports.

• Analyze performance and suggest improvements.

• Address challenges quickly and effectively. 

• Make decisions to keep operations running smoothly. 

• Maintain communication with clients, suppliers, and stakeholders.

• Ensure smooth coordination between departments.

• Respond to customer inquiries via phone, email, or in person. 

• Help solve customer problems or complaints effectively. 

• Give accurate information about products or services. 

• Guide customers in understanding features, pricing, and processes. 

• Ensure works are completed accurately and efficiently. 

• Maintain detailed records of customer interactions. 

• Document issues and solutions for future reference. 

• Follow up with customers to ensure satisfaction. 

• Provide updates on issues or requests they’ve raised. 

• Stay polite, calm, and helpful in all interactions. 

• Represent the company positively at all times.