Customer Service Executive (Call Center & Social Media)
Job Description
Title: Customer Service Executive (Call Center & Social Media)
Company Name: Universal Medical College & Hospital Ltd. (Ex Aysha Memorial Specialised Hospital Pvt. Ltd.)
Vacancy: 02
Age: At least 25 years
Job Location: Dhaka (Mohakhali)
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Medical College
Published: 2026-05-09
Application Deadline: 2026-05-31
Education:
- Bachelor/Honors
- Masters
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Medical College
Skills Required: Bangla and English Speaking Skill,Call Center Training,Social Media Management
Additional Requirements:
- Age At least 25 years
Responsibilities & Context:
Universal Medical College Hospital (UMCH) is expanding its Call Center infrastructure and launching dedicated social media services to improve patient communication and enhance our digital presence. We are looking for dedicated professionals to join our team to strengthen public trust, improve patient satisfaction through quick online responses, and meet modern patient expectations.
● Manage and reply to daily comments and messages across various digital platforms, including Facebook, YouTube, Instagram, and WhatsApp.
● Handle both outbound calls and social media messages as a cross-trained call center agent.
● Manage patient queries, feedback, and complaints efficiently and professionally.
● Execute digital promotional campaigns by sharing health tips, doctor schedules, and special offers.
● Provide real-time updates and service promotions to enhance hospital branding, awareness, and engagement.
● Work in rotating shifts to ensure the hospital maintains 24/7 responsiveness to patient inquiries.
● Drive increased conversions for Outpatient Department (OPD), Inpatient Department (IPD), and general appointments.
● Actively work towards achieving a 30-40% faster resolution time for patient queries.
● Contribute to a targeted 25% increase in patient appointment bookings via online platforms.
● Assist in compiling social media reporting to be integrated with monthly Quality Assurance (QA) reviews.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
