Customer Service / Call Center Representative

Job Description

Title: Customer Service / Call Center Representative

Company Name: B Bazar BD

Vacancy: 2

Age: 20 to 25 years

Job Location: Dhaka (Purana Paltan)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• HSC
• Diploma
• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age 20 to 25 years

• Proficient in Microsoft Office and familiar with CRM software.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work in a fast-paced environment.

• Positive attitude and a team player mentality.

Customer Service Representative will be the primary point of contact for our customers. He/She will handle inquiries, resolve issues, provide information about our products and services, help customers place orders online. The ideal candidate has to be empathetic, detail-oriented, and committed to delivering outstanding customer service.

• Respond promptly to customer inquiries via phone, email, and live chat.

• Resolve customer complaints and provide appropriate solutions in a timely manner.

• Assist customers with product selection, order placement, tracking, and returns.

• Maintain thorough knowledge of our products, services, and promotions.

• Document and update customer interactions in the CRM system.

• Collaborate with other departments to address customer needs.

• Identify and escalate complex issues to the appropriate team members.

• Contribute to team goals and maintain performance metrics.