Customer Service Associate (Call Center)

Job Description

Title: Customer Service Associate (Call Center)

Company Name: BYSL Global Technology Group

Vacancy: --

Age: Na

Job Location: Dhaka (Gulshan)

Salary: --

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center

• Bachelor/Honors

• Graduation from any reputed institute with a good academic track record

• Educational qualifications may be relaxed in the case of experienced candidates

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center

• Minimum one-year job experience in call center or relevant field

• Excellent communication skills

• Good English and computer skills are required

• Ability to work under pressure and handle multiple clients

• Willingness to work on Fridays and other government holidays or extra hours when required

Job Context

• BYSL Global Technology Group is looking for confident young Customer Service Associates to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.

Job Responsibilities

• Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages

• Handle online sales and follow up until delivery

• Provide accurate, valid and complete information using the right tools

• Handle customer complaints, provide appropriate solutions to build long-term customer relationships

• Refer unresolved customer grievances to designated persons using internal system for further investigation

• Ensure customer satisfaction and an enjoyable experience in a professional manner

• Other related tasks assigned by the management

• Report time to time to concerned person for complicated issues

Employment Status:

• The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.

• Competitive Salary

• Yearly Salary Review (for permanent employees)

• Performance Bonus (for permanent employees)

• Festival Bonuses (for permanent employees)