Customer Service Agent
Job Description
Title: Customer Service Agent
Company Name: DealPrime
Vacancy: 1
Age: At most 25 years
Job Location: Dhaka
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
Published: 2025-05-19
Application Deadline: 2025-05-31
Education:
- Bachelor of Business Administration (BBA)
Requirements:
Skills Required: Client Service
Additional Requirements:
- Age At most 25 years
What We’re Looking For:
- Strong written communication skills in Bengali (Bangla)
- Prior experience in online customer service or social media response handling is a plus.
- Ability to multitask and think on your feet in fast-paced scenarios.
- High attention to detail, especially when recalling product and warranty information.
- Self-motivated and disciplined to work independently from home.
- A basic understanding of e-commerce platforms and online shopping behavior.
Requirements:
- A smartphone and/or computer with stable internet connection.
- Familiarity with Facebook Pages, Messenger, Instagram DMs, and WhatsApp Business.
- Comfortable working 10:00 AM – 6:00 PM, 6 days a week.
- Quiet workspace to ensure professionalism in communication.
Responsibilities & Context:
Job Title: Customer Service Agent
Location: Work From Home (Bangladesh)
Job Type: Full-Time
Work Hours: 10:00 AM – 6:00 PM (8-hour shift, 6 days/week)
About DealPrime:
DealPrime is a fast-growing multi-vendor e-commerce platform based in Bangladesh. We specialize in trending and high-demand products like gym supplements, rechargeable fans, and more. Our platform connects consumers with quality products via Facebook, Instagram, WhatsApp, and our website, offering a seamless online shopping experience.
Role Overview:
We’re seeking a proactive and fast-thinking Customer Service Agent to manage customer interactions across Meta platforms — Facebook, Instagram, and WhatsApp. You’ll be the first point of contact for our customers, responding to queries, helping with purchase decisions, and ensuring a positive buying experience that drives conversions.
Key Responsibilities:
- Respond promptly to customer inquiries via Facebook Messenger, Instagram DMs, and WhatsApp.
- Provide accurate product information, including features, stock status, warranty, and delivery timelines.
- Handle pre-sale and post-sale questions with a professional and friendly tone.
- Convert leads into sales by understanding customer needs and guiding them to the right products.
- Type fluently in Bengali (Bangla)
- Follow the customer handling playbook and maintain consistent communication quality.
- Keep detailed notes of interactions using CRM/chat software (training will be provided).
- Collaborate with the operations team for order updates, escalations, and follow-ups.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Home
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
