Customer Relationship Manager

Job Description

Title: Customer Relationship Manager

Company Name: First Choice Student Consultancy

Vacancy: 1

Age: 22 to 32 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Advertising Agency, Consulting Firms, Manpower Recruitment, Immigration/Visa Processing, Call Center, Individual/Personal Recruitment
• Freshers are also encouraged to apply.

Published: 2025-01-05

Application Deadline: 2025-01-15

Education:

• HSC
• Bachelor/Honors

• Bachelor's Degree in business, communications, or a related field.

Requirements:

• At least 1 years
• The applicants should have experience in the following business area(s): Advertising Agency, Consulting Firms, Manpower Recruitment, Immigration/Visa Processing, Call Center, Individual/Personal Recruitment
• Freshers are also encouraged to apply.

Skills Required: Communication,Communication in English,Computer Operating,Negotiation Skills,Organizational Skills,Problem Solving,Relationship Management/ Key Account Management,Sales

Additional Requirements:

• Age 22 to 32 years

• 1+ years of experience in customer relationship management, sales, or a similar role.
• Strong English language skill, interpersonal, communication, and negotiation skills.
• Proficiency in Microsoft Office.
• Ability to manage multiple clients and prioritize tasks effectively.
• Knowledge of international education systems and visa processes is an advantage.

Responsibilities & Context:

Job Overview: We are seeking a motivated and dynamic Customer Relationship Manager to join our student visa processing agency. The ideal candidate will be responsible for managing client relationships, identifying potential leads, assisting with university correspondence, and ensuring a smooth onboarding process for clients. The role requires excellent communication skills, proactive outreach, and a customer-first approach.

Key Responsibilities:

• Client Acquisition and Lead Generation:
• Research and identify potential clients interested in studying abroad.
• Make outbound calls, emails, and follow-ups to convert leads into clients.
• Develop and implement strategies to increase client base.
• Client Relationship Management:
• Act as the primary point of contact for clients throughout the student visa process.
• Build strong, long-term relationships with clients to ensure loyalty and referrals.
• Address client inquiries, provide accurate information, and resolve concerns promptly.
• University Coordination and Documentation:
• Liaise with international universities to gather admission requirements and updates.
• Assist clients in preparing and submitting application documents to universities.
• Ensure compliance with university and visa requirements.

Consultation and Onboarding:

• Conduct consultations to understand client goals, preferences, and study abroad plans.
• Guide clients through the visa application process, including timelines and documentation.
• Help onboard new clients and maintain detailed client records in the Microsoft Excel system.
• Reporting and Collaboration:
• Provide regular reports on client interactions, conversions, and progress to the management team.
• Collaborate with internal teams to improve service delivery and address client needs.

Job Other Benifits:

Perks and Benefits: Competitive salary with performance-based incentives. Commissions based on the no. of on boarded clients. Training and professional development opportunities. Opportunity to work with a diverse and motivated team. Flexible work environment and career growth potential.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre