Customer Happiness Executive

Job Description

Title: Customer Happiness Executive

Company Name: Galleria Footwear

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Tannery/Footwear, Call Center, E-commerce, F-commerce

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Tannery/Footwear, Call Center, E-commerce, F-commerce

• Minimum 2 years of experience in customer service, e-commerce, or online business

• Must have a laptop

• Excellent Bangla communication skills with a soft, polite tone

• Good English communication (spoken & written)

• Fast Avro Bangla typing speed required

• Must be patient, responsible, and genuinely eager to help customers

• Ability to work independently and manage multiple customer chats

At Galleria Footwear, we believe good service comes from the heart.
We’re looking for a Customer Happiness Executive who is polite, patient, and truly enjoys helping people.

If you have at least 2 years of experience in customer service or e-commerce and love communicating with customers, solving problems with a smile, and representing a brand built on honesty then this role is for you.

Job Responsibilities:

1. Communicate with customers through Facebook Messenger, comments, and phone calls.

2. Provide accurate product details, size guidance, and delivery information.

3. Maintain a polite, friendly, and problem-solving approach in every conversation.

4. Coordinate with delivery and operations teams to ensure smooth order handling.

5. Handle after-sales queries and complaints with patience and care.

6. Keep daily customer communication reports and records.

7. Understand customer needs and provide personalized support.

8. Type quickly and correctly in Avro Bangla while maintaining clear, professional communication.

9. Use your laptop efficiently for daily customer management tasks.

10. Assist other departments (such as marketing, admin, or content) whenever additional support is needed — teamwork is essential at Galleria.

• Performance bonus
• Festival Bonus: 2

1. Salary: Negotiable (based on skills and experience)

2. Festival Bonus: 2 (after confirmation)

3. Performance Bonus based on customer satisfaction and consistency

4. Friendly, supportive team environment focused on honesty and growth

5. Opportunity to work closely with the brand team and gain real e-commerce experience

6. Scope for career growth in customer experience, marketing, or brand operations