Customer Communications Specialist
Job Description
Title: Customer Communications Specialist
Company Name: Tech Wegro
Vacancy: 01
Age: 25 to 35 years
Job Location: Anywhere in Bangladesh
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM),Agro based Startup
- Freshers are also encouraged to apply.
Published: 2025-07-15
Application Deadline: 2025-08-14
Education:
- Bachelor/Honors
- Masters
- Bachelor’s degree in any discipline (Agriculture, Business, or Communication preferred).
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM),Agro based Startup
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age 25 to 35 years
- Freshers are also encouraged to apply.
- Minimum 2- 3 years of experience in customer service or communication roles.Proficient in both Bangla and English (oral and written communication).
- Strong communication, interpersonal, and problem-solving skills.
- Ability to handle difficult situations with professionalism and empathy.
- Basic knowledge of agriculture and issues facing smallholder farmers is a plus.
- Must be comfortable working with a team and handling multiple tasks.
- Ability to work independently and meet deadlines.
- Proper reporting knowledge using microsoft office tools.
Responsibilities & Context:
- Respond to farmer queries and concerns related to WeGro’s services, providing timely and accurate information.
- Handle farmer grievances by identifying the root cause of the issue, selecting the best solution, and ensuring resolution in a professional manner.
- Track and maintain records of all farmer interactions, complaints, and resolutions.
- Suggest relevant services to farmers based on their needs and circumstances.
- Follow up with farmers to ensure complete satisfaction with the resolution of their queries.
- Gather feedback from farmers to identify areas for improvement in WeGro’s services and communication.
- Contribute to team efforts by accomplishing related tasks as required.
Job Other Benifits:
- T/A,Mobile bill,Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.86% |
| Daffodil International University (DIU) | 2.11% |
| Sher-e-Bangla Agricultural University | 1.58% |
| University of Dhaka | 1.58% |
| Bangladesh Agricultural University, Mymensingh | 1.58% |
| 1.58% | |
| Khulna University | 1.32% |
| Hajee Mohammad Danesh Science and Technology University | 1.32% |
| City University | 1.06% |
| World University of Bangladesh | 1.06% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 79.16% |
| 31-35 | 12.66% |
| 36-40 | 4.49% |
| 40+ | 2.11% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 84.96% |
| 20K-30K | 11.61% |
| 30K-40K | 0.79% |
| 40K-50K | 1.58% |
| 50K+ | 1.06% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 29.55% |
| 0.1 - 1 years | 16.62% |
| 1.1 - 3 years | 26.39% |
| 3.1 - 5 years | 11.87% |
| 5+ years | 15.57% |
