Customer Care Officer, OPD
Job Description
Title: Customer Care Officer, OPD
Company Name: Apollo Hospitals Dhaka
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Graduate in any discipline.
Experience Requirements:
∎ At most 1 year(s)
Job Context:
∎ Functions: OPD
∎ Employment Type: Full Time Staff (Permanent/Contractual)
∎ Office Location: Apollo Hospitals Dhaka
∎ Office Timing: Roster Hour
∎ Reports To: Manager - Deputy Manager
∎ Start Date: 23 rd May, 2019
Job Responsibilities:
∎ Job Responsibilities
∎ Ensure effective and smooth co-ordination between consultant and the out patient (with/ without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AHD policies,
∎ Greet all guests with appropriate manners & courtesy and arrange pre-consultation requirements as necessary,
∎ Guide patient to consultant’s room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations,
∎ Guide the patients regarding investigation, medication & follow-up visit,
∎ Update respective consultant(s) regarding patient’s attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient,
∎ Facilitate the patients for report showing/ follow up visit schedule or appointment slot after discussing with the relevant consultant,
∎ Manage, plan and schedule patient’s appointment/ cancellation aligned with centralized on line appointment calendar,
∎ Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
∎ Promote AHD services by providing marketing communication materials to customer,
∎ Be updated with the latest information on different facilities and tariffs and persuade patients’ politely to avail diagnostics and medication facilities from AHD.
∎ Additional Job Responsibilities
∎ Communicating effectively with staffs at all levels and patients and ensure support services,
∎ Address any operational issue that require intervention/coordination,
∎ Coordinate technical assistance to patient in terms of basic medical knowledge and applications,
∎ Oversee patient care flow while redirecting and allocating resources,
∎ Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD,
∎ Provide personalized services for high value, VIP, vulnerable patients,
∎ Provide information to customer queries,
∎ Provide solution to customer complaints,
∎ Taking customers feed back and suggestions to improve qualities of service and report to the unit supervisor.
Additional Requirements:
∎ Age at least 22 years
∎ 0-1 year of experience in relevant field.
∎ TECHNICAL COMPETENCIES
∎ Advanced level PC skills particularly in MS Excel, Word and PowerPoint (knowledge of Windows XP and MS outlook is essential).
∎ BEHAVIORAL COMPETENCIES
∎ Excellent communication, negotiation and interpersonal skills with good understanding of emotional intelligence,
∎ Team player with leadership qualities,
∎ Excellent command in both English and Bengali.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per Hospitals Policy.
Application Deadline: June 7, 2019
Company Information:
∎ Apollo Hospitals Dhaka
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 7th Jun 2019
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