Customer Care Manager
Job Description
Title: Customer Care Manager
Company Name: i Smart Group
Vacancy: 2
Age: 18 to 35 years
Job Location: Khulna, Khulna (Khulna Sadar)
Salary: Tk. 12000 - 20000 (Monthly)
Experience:
Published: 2025-08-07
Application Deadline: 2025-09-06
Education:
Requirements:
Skills Required:
Additional Requirements:
- Age 18 to 35 years
Responsibilities & Context:
Job Context:
iSmart Broadband, a fast-growing internet service provider in Khulna, is looking for two experienced and motivated Customer Care Managers to lead our support team, enhance customer satisfaction, and ensure smooth service operations.
Job Responsibilities:
Manage and monitor day-to-day customer support activities
Respond to customer queries via phone, WhatsApp, and digital platforms
Resolve service complaints and follow up for customer satisfaction
Coordinate with technical and field teams for quick issue resolution
Prepare and maintain reports, feedback, and performance logs
Train and guide support staff to improve service quality
Additional Requirements:
Age 18 to 35 years
Strong communication skills in Bangla and English
Excellent leadership and conflict resolution skills
Proficiency in Microsoft Office and basic CRM tools
Job Other Benifits:
- T/A,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
