Customer Care Manager

Job Description

Title: Customer Care Manager

Company Name: A Well Reputed Healthcare Company

Vacancy: 1

Age: Na

Job Location: Dhaka (Shyamoli)

Salary: Tk. 30000 - 40000 (Monthly)

Experience: --

Published: 2026-04-16

Application Deadline: 2026-05-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Lead, mentor, and manage the entire Customer Care team to ensure high-quality service delivery.

• Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.

• Handle escalated customer complaints and complex issues with professionalism and ensure timely resolution.

• Monitor team performance through KPIs (e.g., response time, resolution rate, CSAT, FCR) and take corrective actions when needed.

• Prepare daily, weekly, and monthly customer service reports and present them to senior management.

• Analyze customer feedback, identify trends, and recommend improvements in products, services, and processes.

• Coordinate with other departments (Sales, Operations, Technical, Accounts, etc.) to resolve customer issues effectively.

• Conduct regular training sessions for the team on customer service skills, product knowledge, and soft skills.

• Ensure adherence to Service Level Agreements (SLAs) and maintain service quality standards.

• Build and maintain strong relationships with key clients and ensure a positive customer experience at every touchpoint.

• Recruit, train, and evaluate Customer Care Executives and Senior Executives.

• Drive initiatives to improve customer retention and reduce churn rate.

• Manage customer care budget, resources, and tools efficiently.

• Mobile bill,Weekly 2 holidays,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2