Customer Care (In-Charge)

Job Description

Title: Customer Care (In-Charge)

Company Name: York Hospital Ltd.

Vacancy: 02

Age: At least 24 years

Job Location: Dhaka (Banani)

Salary: --

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

• Master of Business Administration (MBA)
• Bachelor of Business Administration (BBA)
• Bachelor/Honors

Hotel Management/Customer Care Management

• At least 4 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

• Age At least 24 years

• Lead and manage the customer care team to ensure smooth patient services.

• Prepare duty rosters, assign tasks, and monitor staff performance.

• Oversee registration, admission, discharge, and billing support to ensure accuracy.

• Monitor patient queues and waiting areas to maintain efficient service flow

• Ensure patients and attendants receive courteous, timely, and effective service.

• Handle escalated patient complaints and resolve issues promptly.

• Maintain hospital standards of service, empathy, and confidentiality.

• Train and guide team members on hospital policies, communication, and patient handling.

• Ensure smooth coordination between patients and medical/administrative staff.

• Monitor patient satisfaction and suggest improvements to enhance service quality

• Act as a link between patients, doctors, nurses, and administrative departments.

• Update management on patient concerns, feedback, and service improvement areas.

• Maintain daily service records, feedback reports, and incident logs.

• Submit regular reports to management on patient satisfaction and service performance.

• Ensure the team shares information about hospital services, packages, and promotions.

• Support marketing and patient engagement initiatives when required.

• Any other task assigned by the Management

• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2