Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Noorhan Global Limited

Vacancy: 2

Age: 22 to 30 years

Job Location: Dhaka (Banasree)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Architecture Firm, Real Estate, Interior Design
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 4 years
• The applicants should have experience in the following business area(s): Architecture Firm, Real Estate, Interior Design
• Freshers are also encouraged to apply.

• Age 22 to 30 years
• Only Female

• Must Have Proven experience in customer service, sales & Marketing in Home improvement products or a related role.

• Must have a good command on computer operations (Specially MS Office-Word, Excell, Power Point & Networking)

• Willing to visit customers, vendors, stakeholders’ office, projects or sites.

• Excellent communication skills (English), both verbal and written.

• Strong interpersonal skills, ability and willingness to build rapport with customers.

• Problem-solving abilities and a customer-focused mindset.

• Develop a deep understanding of our products and services to provide comprehensive support and guidance to customers.

• Respond to customer inquiries instantly via multiple communication channels (phone, email etc.) or in person. Visit customer projects if needed.

• Provide product details information, assistance, and solutions to address customer needs and concerns.        

• Follow up on payments with account and make sure the order is processed as per company internal policy or order management.         

• Coordinate with warehouses/factory and/ or mills and make sure the timely delivery. Keep Following up with all the departments and update the customers till the products are installed at project or site.

• Build and maintain positive relationships with customers by demonstrating empathy, patience, and understanding.

• Assist clients in selecting products and services according to their needs and preferences.

• Contact potential customers and secure confirmed orders.

• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using Excell or other designated systems.

• Collaborate with internal teams, including sales, marketing, technicians to address customer issues effectively. Share ideas and suggestions with the team to enhance efficiency, productivity, and customer satisfaction.

• Keep updated on product features, updates, trends and changes to deliver accurate information to customers.        

• Consistently work to achieve company sales targets.

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2