Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Deshifarmer

Vacancy: 1

Age: At least 22 years

Job Location: Dhaka (Baridhara J Block)

Salary: Tk. 12000 - 12000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Wholesale, Call Center, Agro based Startup, E-commerce Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Diploma

• High school diploma or equivalent; additional education in customer service or related fields is a plus.

• At least 1 years
• The applicants should have experience in the following business area(s): Wholesale, Call Center, Agro based Startup, E-commerce Startup
• Freshers are also encouraged to apply.

• Age At least 22 years
• Only Female

• Proven experience in customer service or a related role is preferred.
• Excellent communication skills in Bengali and English.
• Strong problem-solving skills and the ability to work under pressure.
• Proficient in using computers and familiar with online communication tools.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Assist customers with their orders, including product selection, payment processing, and delivery scheduling.

• Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other team members to improve customer service processes.

• Provide feedback to management on customer concerns and product suggestions.

• Others Assign task by Management.

• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2