Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: BizMappers Ltd.

Vacancy: 1

Age: At least 18 years

Job Location: Dhaka (Adabor)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Bachelor/Honors

• University Graduate or University Running student

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Age At least 18 years

• Has basic knowledge regarding Facebook Business Manager and ad account.

• Has basic knowledge on digital marketing.

• Basic Microsoft Office skills (word, excel).Has the mindset to work under pressure.

• Good communication skills both verbally and through text.

• Good at teamwork.Permanent placement after probation

• Be a primary contact for customer inquiries about our products and services.

• Provide necessary support to the customer with information according to their query.

• Follow up clients, assure their day-to-day transactions and input data in Excel sheets.

• Report supervisor with daily work summary.

• Forward query or technical issues to relevant departments for troubleshooting.

• Convert hot client prospects into paid clients.

• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• 3-month probation period, after that, job confirmation based on performance.

• Mode of Job: Full-Time (10AM - 7PM)

• Workplace: Work in office

• Weekend: 1 day (Friday)

• Extra Holiday: Monthly 2 Saturday

• Free Lunch

• Unlimited Tea & Coffee

• Open Space for Relaxation

• Birthday Celebration

• Celebration of Events & Occasions