CRM Officer (Call Center)

Job Description

Title: CRM Officer (Call Center)

Company Name: Mir Group

Vacancy: 03

Age: 24 to 28 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ Freshers are also encouraged to apply.

Published: 5 Feb 2025

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 24 to 28 years

Responsibilities & Context:
∎ Sales & Target Achievement:
∎
∎ Generate and convert leads for real estate properties and cement/concrete sales.
∎ Meet or exceed monthly sales, lead conversion, and customer retention targets.
∎ Follow up on potential clients, negotiate deals, and close sales effectively.
∎ Cross-sell and upsell relevant products/services (e.g., construction materials, premium property units).
∎ Identify customer needs and provide tailored solutions to boost sales performance.
∎
∎ Customer Relationship Management:
∎ Handle inbound and outbound calls professionally to address customer inquiries.
∎ Consistently achieve key performance indicators (KPIs) such as sales conversion rate, call handling time, and customer satisfaction.
∎ Follow up with existing clients to ensure satisfaction and repeat business.
∎ Maintain strong relationships with builders, contractors, and potential investors.
∎
∎ CRM & Data Management:
∎ Update and maintain accurate customer information in the CRM system.
∎ Track customer interactions and feedback for future engagement.
∎ Identify high-potential leads and segment customers for targeted sales efforts.
∎
∎ Quality Assurance & Compliance:
∎ Follow company policies, sales scripts, and regulatory guidelines.
∎ Ensure transparency in sales transactions and uphold ethical business practices.
∎ Handle complaints effectively, turning negative experiences into opportunities for customer satisfaction.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka

Job Highlights:
∎ Achieve key performance indicators (KPIs) such as lead conversion rate, call handling efficiency, and revenue targets.
∎ Generate daily, weekly, and monthly reports on sales performance, lead status, and customer feedback.
∎

Read Before Apply:

Proven track record of achieving sales targets in real estate, cement, or construction materials.

Company Information:
∎ Mir Group
∎ House: B/147, Road: 22, New DOHS Mohakhali, Dhaka-1206.
∎ We, at Mir Group, are in the business of providing end-to-end construction solutions to government and non-government bodies, local & foreign private clients as well as end customers in Bangladesh and abroad. Starting from providing the highest quality, experienced civil construction services all the way to construction and marketing top-end real estate residential& commercial spaces. We are committed to quality and timely delivery in all our projects. In the process, we manufacture and market high strength, top quality cement from our own factory; we produce and deliver strength and setting tested ready-mix concrete and pre-fabricated blocks. We also provide high-efficiency solar power solutions. We have our own web and app development teams working on the latest innovative trends in technology such as customisable Enterprise Resource Planning solutions, E-commerce platforms, ride-sharing solutions, payment gateways, facial recognition and artificial intelligence.

All in all, we are with you from the beginning of your construction ideas all the way to the realised end. Making Ideas Reality….That’s Mir.

Address::
∎ House: B/147, Road: 22, New DOHS Mohakhali, Dhaka-1206.
∎ We, at Mir Group, are in the business of providing end-to-end construction solutions to government and non-government bodies, local & foreign private clients as well as end customers in Bangladesh and abroad. Starting from providing the highest quality, experienced civil construction services all the way to construction and marketing top-end real estate residential& commercial spaces. We are committed to quality and timely delivery in all our projects. In the process, we manufacture and market high strength, top quality cement from our own factory; we produce and deliver strength and setting tested ready-mix concrete and pre-fabricated blocks. We also provide high-efficiency solar power solutions. We have our own web and app development teams working on the latest innovative trends in technology such as customisable Enterprise Resource Planning solutions, E-commerce platforms, ride-sharing solutions, payment gateways, facial recognition and artificial intelligence. All in all, we are with you from the beginning of your construction ideas all the way to the realised end. Making Ideas Reality….That’s Mir.

Application Deadline: 7 Mar 2025

Category: Marketing/Sales