Contact Center Assistant Manager/ Manager - Operations

Job Description

Title: Contact Center Assistant Manager/ Manager - Operations

Company Name: Genuity Systems Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline (English Speakers only)

Experience Requirements:
∎ At least 4 year(s)

Job Context:
∎ We are looking to hire a Contact Center Operations Assistant Manager/ Manager to tend to look after the operational elements of the Contact Center.
∎ Liaise with the Team Leaders and the 2nd level supervisors regarding performance management information, and they would usually be the link with cross functional departments. So, an Operations Manager would have to be good with statistics and technically minded, while communicating with all levels of the contact center.
∎ Reporting to the Head of Operations, you will be responsible for growth and performance of all channels of Contact Center to ensure clients` target.

Job Responsibilities:
∎ Leading operations to ensure KPI targets are met
∎ Planning and implementing contact center strategy
∎ Working with Training, Recruitment and HR to plan resourcing campaigns
∎ Designing continuous improvements of processes
∎ Maintaining engagement with key client contacts
∎ Setting and reviewing quality performance standards

Additional Requirements:
∎ Experience Requirements : At least 4 years of experience as lead in contact center operations
∎ Knowledge of sales and service operations and customer support
∎ People management experience for 4 years
∎ Critical thinking
∎ Business and technology management
∎ Commercial understanding
∎ Motivation
∎ Good Command in spoken English

∎ Salary Negotiable based on experience and capability

Compensation & Other Benefits:
∎ Admissible benefits as per company policy
∎ Performance bonus
∎ Yearly Salary Review
∎ High standard work environment

Job Source: Online Job Posting.

Application Deadline: 30 Oct 2021

Company Information:
∎ 30 Sep 2021
∎ Genuity Systems Ltd.

Category: Production/Operation