Title: Contact Center Assistant Manager/ Manager - Operations
Company Name: Genuity Systems Ltd.
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor degree in any discipline (English Speakers only)
∎ At least 4 year(s)
∎ We are looking to hire a Contact Center Operations Assistant Manager/ Manager to tend to look after the operational elements of the Contact Center.
∎ Liaise with the Team Leaders and the 2nd level supervisors regarding performance management information, and they would usually be the link with cross functional departments. So, an Operations Manager would have to be good with statistics and technically minded, while communicating with all levels of the contact center.
∎ Reporting to the Head of Operations, you will be responsible for growth and performance of all channels of Contact Center to ensure clients` target.
∎ Leading operations to ensure KPI targets are met
∎ Planning and implementing contact center strategy
∎ Working with Training, Recruitment and HR to plan resourcing campaigns
∎ Designing continuous improvements of processes
∎ Maintaining engagement with key client contacts
∎ Setting and reviewing quality performance standards
∎ Experience Requirements : At least 4 years of experience as lead in contact center operations
∎ Knowledge of sales and service operations and customer support
∎ People management experience for 4 years
∎ Critical thinking
∎ Business and technology management
∎ Commercial understanding
∎ Good Command in spoken English
∎ Salary Negotiable based on experience and capability
Compensation & Other Benefits:
∎ Admissible benefits as per company policy
∎ Performance bonus
∎ Yearly Salary Review
∎ High standard work environment
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Oct 2021
∎ 30 Sep 2021
∎ Genuity Systems Ltd.