Client Advisor

Job Description

Title: Client Advisor

Company Name: MyGration Hub

Vacancy: 01

Age: Na

Job Location: Dhaka (Elephant Road)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Consulting Firms

• 2 to 4 years
• The applicants should have experience in the following business area(s): Consulting Firms

• Only Female

1. Client Consultation and Assessment:

• Conduct initial consultations with prospective clients to assess their eligibility for various immigration programs.

• Provide detailed information about immigration pathways, visa categories, and the requirements for student visas.

• Assess the client’s academic and professional background to recommend the most suitable study programs and institutions.

2. Student File Processing:

• Collect and organize all necessary documents from clients for student visa applications.

• Prepare and review student files to ensure all required information and documentation are complete and accurate.

• Coordinate with educational institutions to obtain offer letters and other necessary admissions documents.

• Maintain and update student files in the firm’s database, ensuring all information is current and accessible.

3. Visa Application Preparation:

• Guide clients through the visa application process, providing clear instructions and timelines.

• Prepare and review visa application forms, ensuring all entries are accurate and compliant with immigration laws.

• Compile and verify all supporting documents, such as financial statements, letters of acceptance, and medical reports.

• Submit visa applications on behalf of clients and monitor the application status.

4. Document Preparation and Verification:

• Assist clients in preparing and authenticating necessary documents for their immigration applications.

• Verify the accuracy and authenticity of documents, such as transcripts, certificates, and identification papers.

• Provide translation services or arrange for official translations of documents, if required.

5. Direct Client Handling and Communication:

• Serve as the primary point of contact for clients throughout the application process.

• Provide regular updates to clients on the status of their applications and any changes in immigration policies.

• Address client inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction.

• Schedule and conduct follow-up meetings with clients to ensure they are informed about their application progress and next steps.

6. Coordination with Regulatory Bodies:

• Liaise with immigration authorities, consulates, and other regulatory bodies to facilitate the visa application process.

• Stay updated on changes in immigration laws and regulations, ensuring compliance in all client applications.

• Resolve any issues or queries raised by immigration authorities regarding client applications.

7. Reporting and Documentation:

• Maintain accurate records of client interactions, application statuses, and any issues encountered.

• Prepare regular reports on application progress, client satisfaction, and any other relevant metrics for internal review.

• Ensure all client data is handled with confidentiality and in accordance with data protection regulations.

8. Client Education and Guidance:

• Educate clients on the benefits, challenges, and expectations of studying and living abroad.

• Provide pre-departure orientation sessions to prepare clients for their new academic and cultural environment.

• Assist clients in understanding and fulfilling any post-arrival requirements, such as health insurance and accommodation arrangements.

9. Continuous Improvement:

• Gather client feedback to improve service quality and client experience.

• Participate in professional development opportunities to stay informed about best practices in immigration consultancy.

• Collaborate with team members to develop and implement strategies to enhance the efficiency and effectiveness of the consultancy process.

10. Additional Duties:

• Perform any other related duties as assigned by the management to support the overall goals of the firm.

• Medical allowance,Performance bonus,Mobile bill
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2