CFM Assistant

Job Description

Title: CFM Assistant

Company Name: Friendship

Vacancy: 3

Age: 25 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

Published: 2026-08-11

Application Deadline: 2026-08-17

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age 25 to 30 years

Role Profile:

Under the direct supervision of the Nutrition Supervisor-Nutritionist, the CFM Assistant is responsible for assisting in the day-to-day implementation of the Community Feedback and Response Mechanism. Main responsibilities are mostly related to Accountability of Affected People (AAP) and include documentation of feedback and complaints, routing, record-keeping, and reporting. The position requires the ability to work at the field level with a multi-sectoral program team and to interact effectively with a wide variety of community members.

Responsibilities:

Managing Complaints, Feedback and Response:

• Assist the MEAL Officer in working with program staff and beneficiaries to develop structure and methods for managing complaints and feedback in the field, as well as maintaining the integrity of information received.

• Lodging, directing, and following up on complaints in close coordination with the MEAL Officer.

• Take session-related CFM during health education and nutrition sensitization group meetings.

• Conduct exit interviews 4 weekly.

• Management of CFM database by ensuring proper documentation and aggregation.

• With support from the MEAL Officer, ensure the collection of quality complaints and feedback across the response.

• Interface and support program team members, support program coordination, and policy engagement.

• Analyse and prioritize the complaints according to their sensitivity.

• Assist in program updates for the responsible management and internal information sharing.

• Assist the MEAL Officer with data collection processes if needed.

• Assist in conducting AAP sessions and monitoring

• Assist with implementation of program evaluations (data collection).

• Support the MEAL Officer in conducting assessments as needed.

• Assist in handling, documenting, confidentiality, and security of all information resources related to feedback and complaints from beneficiaries.

• Support the complaints and Feedback Mechanism, including communicating responses to complaints; liaising with management to ensure prompt follow-up on feedback and complaints received.

• Support in the improvement and establishment of CRM good practice to ensure accountability and all feedback is responded to on time.

• Ensure confidentiality of complaints and information received from various sources.

• Closely work with the safeguarding and protection officer (another stakeholder).

Reporting, Learning and Strengthening Capacity and cross-cutting:

• Prepare regular and ad-hoc reports as requested and timely submit to MEAL Officer.

• Participate in trainings as requested.

• Work with field teams to collect information on potential case studies and success stories.

• Other duties as directed by line manager(s).

Skills and Competencies:

Education and relevant experience:

• Minimum graduation in any discipline/relevant subjects

• At least 2 years of working experience

• Working experience in a Nutrition program will add value

Desired Skills:

• Good relations with community people

• Ability to work in a team

• Minimum 2 (two) Years Relevant Job Experience in the NGO/INGO sector

• Experience in an emergency context is an asset

• Motivation to work in the humanitarian field and sharing of EMERGENCY’s values and mission

• Must have a good knowledge of the refugee context in the region

• Strong flexibility is required in terms of mobility and working hours

• Good communication skills in local dialect

• Basic computer skills in MS Word and Excel

 Read Before Apply

Please note that applications via any other method will not be considered.

“FRIENDSHIP is committed to safeguarding children, young people, and adults, and employees, Donors, visiting Doctors, visiting Journalists, visitors, beneficiaries, including communities where we work, and volunteers/interns. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, gender, status as an individual with a disability, or ethnic origin. Therefore, our recruitment policy and procedure fully include background checks and disclosure of criminal records in order to ensure safeguarding. 

FRIENDSHIP is an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us. Any personal persuasion will result in a disqualification of candidature”.

The photograph must be enclosed with the resume.