Center In Charge, After Sales Service

Job Description

Title: Center In Charge, After Sales Service

Company Name: 1000FIX Services Ltd.

Vacancy: 05

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service

• This position will supervise a team and manage the overall customer care center activities of a respective region.

• Center In-Charge is overall responsible for ensuring customer satisfaction by providing reliable, prompt, and friendly service.

• Must be knowledgeable in after-sales service operations for home appliances mobile devices, and IT Products.

• Coordinate with all center functions (Executive, Technical Engineer, Accounts, Inventory, and Logistics, etc.) and report to regions and head office.

• Must be KPI driven, ensuring consistent monitoring and improvement of results.

• Needs to be sales and revenue target-oriented, with a strong focus on achieving and exceeding revenue growth and profitability goals for the service center.

• Excellent relationship management with vendors and the local sales team.

• A dedicated salesperson with a passion for selling home appliances, IT products, and accessories.

• Motivate the customer with positive reviews to convert the interest into sales.

• Target-oriented and punctuality are a must requirement in the workplace.

• Achieve sales targets set by the management and prepare periodic reports accordingly.

• Coordinate with the service department to provide smooth and quality services.

• Research and recommend new opportunities and service improvements with proper forecasting.

• T/A,Mobile bill,Medical allowance,Performance bonus,Provident fund,Profit share
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2