Casework Officer

Job Description

Title: Casework Officer

Company Name: International Rescue Committee (IRC)

Vacancy: Not specific

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ Bachelor's degree in relevant field.

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ This position is primarily responsible for assisting eligible refugee applicants prepare the best possible case file for adjudication by an officer of the United States Citizenship and Immigration Services (USCIS. The Casework Officer prepares case files on behalf of refugee applicants to the USRAP including data entry of refugee case information into START, and physical file preparation. Casework Officers achieve and maintain a high- performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions
∎ Work Location: RSC-Asia, Cox`s Bazar Office, Bangladesh.
∎ Reporting to: Senior Casework Officer
∎ Expected Start Date: At Earliest
∎ Department: Casework, RSC Asia
∎ Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)

Job Responsibilities:
∎ Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
∎ Conduct pre-screening interviews and case updates of refugee applicants in accordance with USRAP guidelines and the cooperative agreement and in a manner that demonstrates an understanding of the US Resettlement Program and background information relevant to specific caseloads.
∎ Provide support to USCIS Circuit Rides, including roll call, case composition updates, file review, decision letter preparation and distribution.
∎ Implement complete quality control of documentations and ensure all required documents are available both in START and the physical file before returning for file storage.
∎ Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families.
∎ Perform work in adherence to policy and procedure.
∎ Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices.
∎ Travel independently to locations within Bangladesh to conduct pre-screening interviews and provide USCIS support.
∎ Responds to case-specific inquiries from other RSC staff.
∎ Performs other duties as assigned by supervisor.

Additional Requirements:
∎ At least two years of relevant professional experience with previous data entry experience required.
∎ Resettlement processing, interview experience, or other NGO experience is preferred.
∎ Previous work in a multi-cultural environment is advantageous.
∎ Able to travel whenever required, both domestically and internationally.
∎ High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)
∎ Able to perform data processing/data collection through good listening and analytical skills.
∎ Good time management skills and ability to multitask.
∎ Able to work effectively under pressure, and with repetitive work, within specified targets and deadlines.
∎ Proven data entry/management skills
∎ Meticulously attentive to details with high accuracy and manages own quality control.
∎ Problem-solver who takes initiative to provide solutions.
∎ Good report writing skills - ability to produce precise and error free reports.
∎ Good communication skills with pleasant demeanor
∎ Able to multitask, work effectively under pressure and manage repetitive work.
∎ A team player who is also able to think and work independently.
∎ Flexible and able to work in fast-paced, multi-cultural environment.
∎ Excellent verbal and written English language skills required.
∎ Knowledge of Rohingya language strongly preferred.
∎ High level of computer literacy and proficiency in MS Office applications (Word, Excel, Power Point, Outlook) is required.
∎ Ability to type 40 words per minute required.

Salary:
∎ Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 Oct 2023

Company Information:
∎ 4 Oct 2023
∎ International Rescue Committee (IRC)
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Category: NGO/Development